Monday, January 26, 2009

I Made the Amazon EC2 Cloud Rain

Sometimes, elastic ain't so elastic.

I got (2) $50 AMEX Gift Cards for my Birthday, which are like feces that can only be exchanged for exactly ${FECES} worth of merchandise (not one dollar more!).

Sure enough, I decide to buy a couple games for my PS3, because it's lonely and nothing I want costs ~$50.00.

I have a credit on my Amazon account for $119.45 (two Christmas returns and three gift certs). After carefully reading Amazon's allowable methods of payment:

Which cards can you use on We accept the following cards as payment for your orders:

* Visa (including the Visa Card)
* MasterCard/EuroCard
* Discover Network
* American Express
* Diner's Club (U.S. billing addresses only)
* Visa or MasterCard check cards or ATM cards
* Visa, MasterCard, or American Express gift cards
* Amazon Credit Account

You can use debit, check, and gift cards issued by the companies above in addition to their standard credit cards. For example, if you're paying with a Visa Check Card please select Visa from the drop-down menu on the order form when indicating the card type. Similarly, if you're paying with a EuroCard or MasterMoney Card, select MasterCard.

If you are using a Visa, MasterCard, or American Express gift card, please note the following restrictions:

* Pre-paid gift cards can't be combined with credit cards on a single order.
* Pre-paid gift cards can't be used to sign up for Amazon Prime membership.
* Amex Gift Cards can't be used to purchase gift cards.

It says I can use an AMEX Gift Card (PayPal says no, but they lie), it says I cannot tender a second credit card with a pre-paid gift card, and I cannot use an AMEX Gift card to buy an gift card.

Knowing the rules, I try to buy a $59.99 game with a $50.00 gift card, assuming the $9.99 can come off the $119.45 Amazon owes me (!). Sure enough, it tries to put the whole amount on the card and closes out the transaction. Five minutes later, I get the "Your Order Has Blown Up" email. I try to explain to Customer Service three times by email (with my good friends Pranvi, Rhett, and Ooshmani) that I read and followed the rules and the payment system exploded. Frustrated, I used the "Call Me now" option, and Caucasian Brian from Seattle called me back.

Over the next 28 minutes, I discovered:
  • There is a bug in the system that Amazon's Customer Service Folk used, that does not show them the proper gift card balance (my $119.45 showed as $0)

  • My CS rep was very knowledgeable, but I taught him that you can't use Amex GCs to buy GCs (when he recommended that could fix this situation

  • Amazon employees cannot, in fact, fix this on their side. They have an extra option on their screen (gift cards), but that doesn't work either. I know this b/c I bought a $15.00 gc while we were on the phone, he tried to apply it, and it wouldn't work. I was able to add it to my account, bringing me up to $134.45

  • Though the pimply douche who makes $7.00/hr at Best Buy can tender two credit cards, the Internet(s) have no such capability. As I told Caucasian Brian: I've only been an Amazon customer since 1999, why should they enhance their checkout process? It's only been 10 years -- they'll catch up to cash registers eventually.

  • In the end, the only way to fix this was to reduce the price until it went through.

I think bug-finding and brow-beating a human-Amazon-employee were far more rewarding that the $10 off my video game. I did fill out a survey and gave him excellent marks, but only because he laughed at my jokes.

Sunday, January 25, 2009

Monday, January 12, 2009

Now that gas is cheap (again), we wish it was even cheaper

Commentary: Americans sure do love them a discount (and how).

I was having my car inspected at a Shell station on Saturday, and I noticed the Shell Saver Card. It links your checking account to a card (more like a gift card than a credit card) to allow direct debit at the pump. If you sign up now, you save $0.05/gallon until June 1st, and $0.02/gallon thereafter.

I was reminded of this again today when I saw a story on Consumerist about something similar in the lone star state. I read the story, dismissed it, and returned to work for about 5 minutes before I lost control of the voices. They said:

Right now, you use your American Express Blue Cash to get 1% back on gas (and groceries) for the first $6500/year, and 5% back for the rest of the year after you cross $6500. Is this a better deal?!?! Are you leaving precious pennies on the table?

I mean, fuck, how do I get any work done? Even my god-damned voices have OCD.

Thankfully, I kept the spreadsheet I made last month to calculate my energy expenditures so I could hedge my estimated energy costs for 2009. For the closest comparison, I found where I hit $6500 on my AMEX (sometime in March), so I figured out 1.0% rewards on Dec-Mar, then 5% back on Apr-Nov. Then I divided the US average against what I spent to estimate gallons of gas bought, and multiplied it by (average price minus $0.05 for Dec-Jun and $0.02 for Jun-Dec). My math is a little b0rked, but here's what I got:

AMEX 1% - $4.78
AMEX 5% - $118.90
Total - $123.68

Shell $0.05 - $19.77
Shell $0.02 - $9.13
Total - $28.90

Caveats: 1) per-gallon discount is immediate, AMEX rewards is annual. 2) Rewards is likely overstated; as gas was expensive, my rewards were equally inflated 3) I would have to always go to a Shell to get these rewards, with my AMEX I can butter any gas station's bread as I see fit 4) Since I backed into the consumption numbers using the national average for that week, who the hell knows.

That's right, I did the math so you don't have to.

Had this program existed last year (when gas was hellua expensive), and I chose the Shell foolishness instead of using my AMEX Blue Cash, I would have lost out on almost $100 in rewards. I'm going to stick to my Blue Cash.

Voices satisfied, back to work.

Wednesday, January 07, 2009

New Office

I've had an office since 2000, and I haven't shared an office since 2001. I thought it would be an adjustment, but it wasn't at all. As it turns out, what's on my desk mattered more to me that where I sit. Since I'm a contractor here, I was free to buy my own keyboard, monitor, and bring my laptop to work (for the record: latop to work +5, child to work -5).

I've been in a cube since I started working here last November. At that time, all the feds all got offices and the contractors got cubes. Six months later, half the offices were empty and all the cubes were full, so they decided contractors can share an office.

Someone who worked in the office will be remote for at least the next six months, so his office opened up. My boss suggested I should move in, so I did.

I had more room to spread out in my cube, but here I can pretend I moved from suburbia to a high-rise Tokyo. My two external hard drives (USB 2.0 and Firewire 400), laptop and speakers, french press and electric tea kettle, and panda-slave are tucked in the cabinet over the desk. I've run the cable for the monitor up, and the USB connection for the wireless keyboard down through the conduit in the corner (gray triangle).

Fine use of space if you ask me.