I may (or may not) be home for the holidays

Unless United leaves without me...which they did.

edit: This is the actual letter I sent United.com

Given the horror stories from this holiday travel season, I should be thankful that I only ended up 100 miles south of my destination 6 hours later than scheduled. That said, I recount to you my experience taking a direct United/Mesa Air flight on 12/23 from IAD to MYR to complain about two specific problems:

(1) United's reduction in staffing levels, and the effect on passengers like myself, and
(2) How the outsourcing of your customer service line to India can only complicate the experience when someone has a problem.

A synopsis on my trip:

* Used United self-checkin at 10:30am, flight is 1hr05min late. Proceed to security line.

* The sullen TSA sub-contractor tells me my suitcase is too large to check on skyway (false), and makes me get out of line and check it at the United counter.

* The sullen United sub-contractor _points_ ("I already checked in but I need to check my bag..." <> -- no words) me to the bag check in line. Wait, scan, tag. Now get in the line to drop your bag. Wait, drop, back in security line.

* I was in my concourse by 11:30am. I called United's flight information number (An IVR that hears more background noise than words, and claims to have "Up to the minute flight information") tells me I'm delayed until 1:55pm, then 2:00pm, then 2:05pm, then 2:20pm.

* Around 2:00pm, I watched our plane arrive and all the passengers get off. People continue to ask the gate agent when we're leaving, which they don't answer but they will update us "soon". I overhear that they're short (2) flight attendants, then only (1), so we can't take off. Finally around 2:35pm they tell us we're delayed an hour until they have a full crew. I call the 800 information line, it says we're delayed until 3:30pm, and the monitors all agree.

* Frustrated, I walk away. I wandered over to news stand (across from the next gate over), but stayed in the immediate area. Finally, I walk back over to the gate and my plane is gone, no employees to be found, no page looking for me.

* I get into United's customer service line (which is long), and call the 800 number for ticketing. I get a representative on the phone at 3:10pm who is obviously in India, and tell him what happened. He doesn't quite understand and asks, "Can you not get to the gate in 20 minutes for your flight?" Even his computer says we shouldn't have left yet. That's the only flight to my destination until the next day, which doesn't help since I'm only there for 2 days. He offers to get me there if I can connect through Chicago, but the flight to Chicago is already 2 hours delayed, so I don't want to chance getting stuck (1) away from home, and (2) further from my destination than I started. He offers to refund my ticket, which won't help me because my car and house keys are <>, and now on their way to my destination. He puts me on hold to see what else he can do for me, and I get disconnected.

* Since my parents are picking me up, I call to tell them what happened. They are already at the airport, and my mother is going to talk to a United agent there while I stand in line at United's customer service <> call customer service back. She suggests I try to get a flight to Charleston since there are no other flights to Myrtle Beach that day.

* I call customer service back, and tell another Indian gentleman my tale. He laughs, and tells me my ticket was refunded by the first agent. He can book me a new flight, but both flights to airport CHA (5:00pm delayed until 5:40pm and 10:00pm) are oversold. Since I'm <> the airport, he tells me I have a better chance of making this work: their system locks them out of seat reservations several hours before takeoff.

* I walk over to the gate agent for CHS/5:00pm/5:40pm who tells me the plane holds 50, they have 54 booked, but only 44 are checked in. He can't do anything because my ticket was refunded, but if I can get it reopened then he can put me to the top of the wait list.

* I return to the endless customer service line line and call my mother with an update. The United agent she's working with tells her that she cannot do anything with my old ticket: the agent in India who refunded it needs to reopen it. I get back on the phone to customer service, which is unreachable because more flights have been cancelled. My mother calls back while I'm still in queue(s): her United agent has created a new ticket for me, and to run over and have the gate agent get me on the wait list. In my three stays in the customer service line at Dulles, I never made it within 20 people of the front.

* I run to the gate, and the agent is able to actually issue me a ticket and a seat number. I should have arrived at 2:00pm, instead I land at 8:30pm in an airport 100 miles south.

My flight home yesterday did land 30 minutes early, which is a small miracle. but United remains at the top of my shit list. Also, their fucking alert system doesn't work:

Apples Moves to the Top of my Shit List

Before I started the new job, I made this ridiculous spreadsheet to decide what new laptop I would be buying:



In reality, I wanted a new MacBook Pro, and I wanted to try and justify the at least 100% price premium between a Dell and a Mac.

I finally settled on the 2.2ghz welfare MBP for $1866 (with the education pricing, thanks so much) and ordered it. On November 1st, iWhore John sent me a couple Mac rumors sights that indicated that the MBP had moved to Santa Rosa architecture. I called Apple, and because it was ordered on October 30th and not October 31st -- even though it had not shipped -- my order wasn't transitioned automatically.

So I canceled it.

It turned out that the Santa Rosa chipset/bus speed change was for the MacBook, not the MBP. The mention of the MBP had to do with the addition of the 2.6ghz clock speed.

Well fuck: I need a laptop, and I just canceled the one I ordered...for no good reason.

I added Apple Care to my online order, and I think every Mac owner should have it (I loved my G4 Powerbook: $2500, 13 months old, busted keyboard, flickering screen, flaky motherboard), but you can buy it in month 11 for the same price and extend the warranty 2 more years: why give Apple your money a year early?

I knew I wanted 4GB of RAM, and my understanding was that the 2.2ghz MBP came with 2 x 1GB of RAM while the 2.4ghz and 2.6ghz came with 1 X 2GB of RAM. That said, if I wanted to upgrade the 2.2ghz to 4GB, I'd have to throw out the 2GB it came with and buy a 4GB kit, but if I bought the 2.4ghz or 2.6ghz I only needed to buy an additional 2GB stick.

When you consider the $239 Apple Care deferment, and the $100 ram savings for not throwing any out, it's probably worth $433 more to get the 2.4ghz model. On 11/3 I walked into the Apple Store, and not 20 minutes later I walked out with my 2.4ghz MacBook Pro.

I've been working with VMWare Fusion a lot, so I decided just 17 days later (Apple's return policy plus 3 days) that it's time for me to order more RAM. I jumped into System Profiler:



And immediately had an aneurism.

...

2 DIMMs? Could I have possibly misread the website?




Yup, I did. But wait...it gets better, for I could not make this up:

The MacBook Pro (15-inch Core 2 Duo) and MacBook Pro (17-inch Core 2 Duo) notebooks have two SDRAM slots in the bottom of the computer, and they come with at least 1 GB DDR2 SDRAM installed into the bottom slot.

Although these notebooks will accept up to a 2 GB SO-DIMM in each of the two memory slots, the MacBook Pro will only support 3 GB total memory. If you want to maximize the amount of SDRAM in your computer, install a 2 GB SO-DIMM in one slot and a 1GB SO-DIMM in the other.

I suspect this is a joke, since I saw today that Dell is selling the Vostro (the other laptop I considered) for $399.

As much as I like my new MBP, I don't love it SIX Dell Vostro laptops worth.

GE Brings Good Things to Light...With My Rebate $$$

Back in September, I blogged about replacing my flaming dishwasher. What made replacing it such a bargain was the $150.00 rebate that GE was offering in lieu of having it fixed.

Let's take a quick look at the rebate offer:



"Your rebate check will be mailed to you in four to six weeks."

So if I mailed the rebate to them in August, and I've received both Home Depot rebates, where is my check?

According to the andriod I spoke with at GE (1-877-607-6395 no need to have model or serial number as GE says, choose option 5 and let them look you up by zip code, address, and name), it's "6-8 weeks to process once they receive your rebate form, and then another 4-6 weeks to receive the check once it's been cut". My check was cut on 11/01/2007, and I shouldn't not expect it until the second week of December.

I understand that nobody wants to pay out, especially when the profit from the original dishwasher is long since spent on Jack Welch's rockstar retirement, but 3 1/2 months to receive a rebate when your rebate form says 4-6 weeks is totally unacceptable.

Perhaps GE CFO Keith Sherin needs to put his imagination to rest, and get his fucking checkbook out.

Money Is $tupid

I am an independent contractor (1099) for the new job that I started on Monday. That essentially means I'll be 4-6 weeks without a paycheck.

I knew this long before I took this job, so I made several arrangements:

• Only take 1 day off between old job and new
• Let Citibank "loan" me enough money to cover my expenses (laptop, insurance, etc) and cover my pay for about 3 months while I wait for my invoices to come in. I did this with a 0% for 6 months "balance transfer" which cost me $75
• Stay on part-time at old job
• Two weeks after my last regular paycheck, my vacation (133 hours) is paid out

That, and how much the new job pays, should ensure that I don't have a cash crunch and can pay off that "loan" from my Citibank credit card in three months.

...

Well it's been over 2 weeks, and the balance transfer check has not arrived. I called Citibank today, and the rep told me the check was mailed on 10/30 and I should have received it, so she put a stop-payment on it and reissued the check. That's another 10 days before it arrives.

My last regular paycheck hits tomorrow, and I discovered it will be short for the one day of work that I took off. Why take 8 hours of vacation so my last check is paid at 100% when you can short one check and then let me get raped in taxes on the next?

I also have a Citibank savings account, but I can't get a straight answer about pulling the amount of money that I want out in short order. I'm waiting to hear back from them.

I have other money that I can shuffle around for a week or so, but I love it when I plan for every possible contingency to make sure I don't run short of cash, and then I get shit on.

That, and the U$ dollar is worthless; I should just dry-hump a Canadian.

Happy Monday!

My Powerbook just made this cranky face:



and now it won't boot.

I have a burning bag of dog shit project I inherited three weeks ago that goes live this Sunday, along with two midterms and two group projects this week. A dead laptop is the last thing I need.

It's time for lunch: Maybe if I'm lucky, a Metro Bus will run me over on an empty stomach.

I hx0r3d my DVR

The DVR first entered my house on December 28, 2002 when I purchased a ReplayTV 5040. I think I've watched less than 15 commercials in the past five years.

I have DirecTV, but the ReplayTV doesn't know how to change the channels on the new D10 receivers they use. In April 2006, when I had a PC in the house, I followed the 87-step process the Internet(s) outline to load new IR codes to change channels on the D10.

My parents purchased their own ReplayTV in 2004, but abandoned it after some problems it in favor of a DVR from their cable company. I took their unit home last September, and after replacing the hard drive it was as good as new EXCEPT it did not have the update to change the channels.

Finally fed up, I decided two days ago to find the magic process on the Internet(s) to update the ReplayTV in my bedroom so it can change the channels on the box (otherwise, it can't record anything unless I've changed the channel on the box beforehand).

Without boring you (further) with the details, it was unbelievably complex. The only PC I have in the house that I could put a hard drive into is my server. My laptop is a Mac, but all the fucking software to do the updates is PC-based.

Solution?

You guessed it fool: mother fucking Virtual PC:



!!!

Fucking ridiculous.

Nerdier than when When I hx0r3d my cell phone to enable bluetooth.

Fuck-ruckers

The dining establishment formerly known as Fuddruckers is the latest recipient of a nasty email:

I visit this Fuddruckers location, on average, at least twice a week (a staff member recognized me and said hello tonight). On almost every visit, I order a Market Toss Salad and get a drink to go, which rings in at almost $11.00

Tonight was the first time I've seen Pradeep, who seemed to be bossing around the man I'd always assumed was the manager. Admittedly it was busy in there. I walked in and there was no line, Pradeep was the only person behind the register. He seemed disinterested to wait on me. I ordered my meal to go, which he rang up as eat in (I noticed because he handed me a regular drink cup). I reminded him it was to go, and did I need to tell the kitchen? He said he would do it and walked back there.

He did not tell the kitchen. When I was buzzed, he was standing around in the kitchen, my salad was served for eat-in and had no garlic bread. I told someone else it was to go. Pradeep came over, and up-ended my salad into a styrofoam to-go container. I asked someone twice for bread (which ended up being stale), utensils, and a bag.

Since a picture is worth a thousand words, please feast your eyes on my not-so-tasty Fuddrucker's Salad:

Disgusting! I have no problem waiting when a restaurant is busy, but serving something like this is totally unacceptable.

If there is a question about the details of my experience, I've included my number below. Please don't call me just to apologize.

It's lettuce and a chicken breast...HOW DO YOU FUCK THAT UP?

My Programz are _The Popular_

I'm taking this "E-Commerce/eBidness/iWasteTime" class, since it's the only 400-level MIS class being offered this Fall. The class is taught using ASP.NET 2.0: I've never programmed in it before, but I've done web programming in PHP, Perl, and ColdFusion, and I've done development in Visual Basic (ASP.NET lets you write the actual code in either VB or C#).

Same difference.

Mason is not all that Microsoft technology friendly, so our professor made us get ASP.NET hosting accounts to publish our homework to. He recommended this site called Somee, which is free.

I setup my account a few weeks ago and published my homework there. The first assignment is due tonight, and this afternoon I got this email:

Date: Thu, 13 Sep 2007 12:50:50 -0500
From: Support@somee.com
Subject: Your web site has been deleted!

Your site was deleted by our automated verification system. Reason: CPU overuse.

Somee International
http://somee.com

><

Somehow I doubt that my ASP.NET-based wage calculator was the top item on Digg today.

Goods News, Bad News

The good news is that I installed my new, cheap car battery from Costco at lunch yesterday.

The bad news is that I can barely move today. Apparently, four weeks after abdominal surgery is not the best time to be lugging around a 50lb car battery.

I am a dolt.

I don't find bugs, bugs find me

I found two bugs today, the first was in our own Patriotweb, and the second was in Bank of America's website.

I got a notice from my MKTG301 professor that grades were posted. When I checked in Patriotweb, no grade:



but then I ran a detailed degree requirements analysis, and there's my grade:



Hi, I'm referential integrity. Have we met??

Next, fucking BofA's shitface website redesign is driving me insane. I receive my statements electronically, but the account I need to see my electronic statements for shows nothing online (the account I could care less about, however, has eStatements). Dandy. So I email my premier banking droid and ask if that can be regenerated.

What I need to see are my ending balances for the past 6-12 months. Then I realize that the last transaction each month is my Interest Earned, so I search for that:



no God damned balances. Look again in the transaction listings:



and there's the balance. It's the same fucking transaction, and there's even a balance column in the quick search results (it's just empty).

Too bad there's no way to send useful feedback to the useless web designers who clearly forgot to do any requirements analysis before they rushed this shit out the door.

Is there really a difference...?

Between working for the state, and being in a mental institution run by the state?

I have an internal customer with no concept of how long things take; anything you could ask of an IT shop should take as long as microwave popcorn. Today, it was decided that the best way to manage their expectations is to keep track of the time we spend working on their requests.

::scratches head::

If you think it takes 5 minutes to do something, but it actually takes five hours, and I tell you that I've spent an hour working on your problem, am I managing your expectations?

Oh. Then let's start using this project tracking system we have to have them enter their requests. Red tape will make them understand how long it should take.

I've been interacting with the customers on a daily basis for the past two weeks on an asinine request they made. The request had a hard deadline, and I had exactly enough hours between when it was received and when it was due to get it done, and I was told to make it happen. I had several hours into the project before the customer completely changed it. The change didn't make the task any easier or harder, but it meant scrapping the work I'd done up to that point and starting fresh. In the mean time, they made several other requests that "should only take a few minutes".

I am only alloted 6 hours a week for their project and 32 hours a week for my other major project. Almost every week, I'm told to drop one and spend 100% of my time on the other. Sometimes this is implicit ("It will take me 120 hours to do that and it needs to be done in three weeks." "Then do it."), and sometimes explicitly ("This is your top priority, focus all your time on this").

Today, after I sent the customer several updates on their tasks (which they acknowledged), they fired an email off to my boss's-boss's-boss telling him that I wasn't working on their project and why didn't they have any access to me. I just spent 90 minutes going through my notes and emails from last week to get the real tally: 32.5 hours.


...

The worst part: my Commonwealth-issued apathy suppositories aren't even working anymore. I fucking hate it here. Hate hate hate.

How much are those drive belts in the window?

The Accord is due for its 105k service, which also means it's due for a timing belt, balancer belt, and water pump. Honda's recommended service looks like this:

105,000 miles/7 yrs Scheduled Maintenance
Recommended service for your 2002 Honda Accord:

Replace the timing belt and balancer belt (4 cylinder models only). Inspect the water pump.
Inspect valve clearance.
Replace spark plugs (6 cylinder models).
Check idle speed.
Replace engine oil.
Rotate tires.
Replace engine oil filter.
Inspect front and rear brakes.
Check parking brake adjustment.
Inspect tie-rod ends, steering gearbox and rack boots.
Inspect suspension components.
Inspect driveshaft boots.
Inspect brake hoses and lines (including ABS).
Check all fluid levels, condition of fluids and check for leaks.
Inspect cooling system hoses and connections.
Inspect exhaust system.
Inspect fuel lines and connections.

Basically: change the oil, see what else might be wrong. The drive belts and water pump are not included in the 105k cost at the dealers.

Since we were a Honda family growing up, and since two non-Honda mechanics blew the engines on both the 1989 Accord and 1991 Civic, I'm hesitant to take it anyplace but the dealership. Call me paranoid.

I hate to bargain shop, but since we're talking about more than $500 I made some calls. I was very surprised at what I found (click on image to enlarge):



Rosenthal Fairfax: $1,384
Rosenthal Tysons: $1,295
Rosenthal Landmark: $989
Brown's Arlington: $1,225
Sheehey Alexandria: $920
Hendrick Woodbridge: $1,115

Difference between high and low: $464 !!!

I also plotted a Google Map to show the distance between dealers:



Ponderous. I may skip the 105k itself and get the belts and water pump done since I need breaks.

Missing In Action...possibly missing inaction

My friends and family have been calling me out of the blue for the past few days, which means they feel like I've fallen off the face of the Earth. It's justified, I was starting to think the other day that I haven't seen many of them in a while.

A quick (and not terribly interesting recap):

work :: surprisingly busy. A couple projects that I'm working on blew up at the end of last week, but the blast was contained and things are finally getting back on track. I like to think of it as a controlled release

school :: next week marks the last week of classes. I have a research paper and a term project due before I can start studying for finals. I had two exams last week, both I studied quite a bit for, both of them I only scored 81 on. Not amused. I only have one week reprieve before my insane summer school schedule (and alternate work schedule) begin.

roomates :: I believe I have two roommates lined up. One has his lease and should be mailing it back with a check in the next week or so, the other should be coming by this week to sign his lease. Both will be moving in at the end of May.

house :: I spent last weekend power washing the house and garage, cleaning the gutters, and working on the lawn. The previous owners neglected the yard in a big way, and I've really just fertilized and mowed for two years (while trying to prune all the shit they planted for 20 years). This year I'm trying to grow grass, which meant an entire day of seeding and patch repair along with daily watering.

biking :: George came by a few weeks ago and helped me get my bike fixed. I have yet to ride it, which is completely lame.

My father is in town this weekend, and I'm really looking forward to April being over. This month has been really insane, hopefully things will normal-up a little by May 1st.

The hits just keep on coming

I didn't lose all my keys, just the car key and remote Since parking my car this morning, I've only left my desk twice: to get coffee next door and to the bathroom once. I've retraced my steps twice and can't find it anywhere. I called our "lost and found" and nobody has turned it in. I guess I'll be walking to get the key, then walking back to campus to get my car.

This day just gets better and better. I am fucking starving and now I have to eat lunch on campus.

Oh Shit...Sunday is Easter

I realized yesterday that this Sunday is Easter; I guess it's too late to give up something for Lent.

I don't have plans (my parents live 500 miles away), so I'm inviting my friends who are in the area without family to come by Sunday for dinner followed by the season premiers of the Sopranos and Entourage. I sent out some invites to people I didn't think had plans, but by all means if I missed you and you don't have plans shoot me an email.

Tasty pig will be served.

The Text Messaging Gods are Concerned by my Absence

That didn't take long.

As previously mentioned, I switched to Verizon last March after breaking a few T-Mobile phones. While I've been pleased with Verizon's service, customer service, and pricing, I fucking hate this phone.

Which isn't a problem anymore, since it shit and died today.

I received a text message from George that I replied to without any trouble, then opened the phone to send a text message and the screen was frozen. I turned the phone off and on, screen still fucked. I took out the battery, screen still fucked.

It lights up, it shows that ugly-ass background I picked, but the screen never updates again.

Since Verizon kindly let me out of my contract, and Cingular/AT&T Wireless updated their list of phones that are eligible for equipment insurance, I ordered a Sony W810i from Amazon. I broke one of my personal rules about signing a 2-year contract, but the cancellation fee is $175 and they're paying me $50 to take the phone. It's cheaper to take the phone and the payoff and give them the finger in a year than to get a 1-year contract.

This also means that Andrew and my parents are no longer free to talk to at any time, but George, Joey, and Mary are. Mike never was, and as long as he's with Sprint he never will be. :p

Sale on Furniture at Target.com -- not such a deal after all

Not so much.

Now that House 2.0 is complete, I've been trying to fill it with furniture and make it a little more functional. I saw on Brad's Deals that Target.com was having a double coupon sale on furniture:



I decided to pickup a desk and a matching console table.




I ordered both on February 20th, 2006; the desk arrived on Thursday 2/22 and the console arrived yesterday 2/27. Even though the boxes were about the same size and the same weight (about 70lbs each), the desk was left on my porch while I had to schedule a delivery for the console table.

Both pieces arrived in about 100 pieces, and the instructions state clearly that you need to first inventory the contents of the box against the packing list; if any pieces are missing, you should box everything back up and return this 70 pound box to your nearest Target store for a refund.

With the desk, I inventoried the contents, everything was there, and I spent a little over an hour putting it together. For build-it-yourself furniture, it's some of the nicest that I've ever seen. They use a cam-lock system so that all the pieces fit together tightly and don't give over time (like the screw-together schwag you buy from a certain blue, Swedish, art-deco company).

When the console arrived, I again inventoried the contents before I started putting it together. Everything was going along fine, until...

both of these pieces are just like the other
both of these pieces go on the right
they're labeled different, which causes a problem
looks like there's going to be a fight...

Why a fight? Why should I return a 3/4 built console table to Target, and have to sit home another afternoon while they ship me a new one?

The front of the instructions have an email address (for the manufacturer) if you have questions, so I shot them a note:

Date: Tue, 27 Feb 2007 23:11:18 -0500
To: customercare@aimcorp.com.tw
Subject: Problem: Style MDJ1825 DPCI 249-13-0063

I ordered both the console table (which this email is regarding) and the matching desk on 20-FEB-2007 (Target order #601-5865063-4028912). I had no trouble assembling the desk when it arrived last week.

The console table arrived today. Per the instructions, I did an inventory of all pieces before assembling. I realized when I got to step 5 that although the two sides were labeled 2A and 5A, that the 5A labeled piece is a second right side. I am attaching pictures -- since I have already assembled this and I did follow the instructions, I would like a replacement left side panel (should be 5A) sent to complete this.

Thanks
Attached: [pictures you see above]

For good measure, I emailed Target.com and let them know of my plight. They were first to respond:

Date: Tue, 27 Feb 2007 20:42:59 -0800 (PST)
From: "Target.com Guest Services"
Subject: Your Target.com Order (#601-5865063-4028912)
Bounces-to: RealTimeEmail+CS-CUSTOMER_REPLY-He42vkeS0O@bounces.amazon.com
X-AMAZON-RTE-VERSION: 2.0
X-AMAZON-CLIENT-SENDTIME: Tue Feb 27 20:42:59 PST 2007
X-AMAZON-CLIENT-HOST: cs-bsf-1113.vdc.amazon.com
X-AMAZON-MAIL-RELAY-TYPE: notification

Dear John,

Can you give us a call at (800) 591-3869? We'd like to help you out, and it would be easier to take care of this over the phone.

Thanks for writing. We look forward to speaking with you.

Best regards,
Tarang

I decided to wait until today to call the 800 number. When I did, the rep I spoke to apologized and gave me two options: (1) return the half-built desk and he'll send me a new one, or (2) he'll send me a new one, take the part I need out of it, then return that to a Target store. He did also offer that if I took the latter choice, I could "have the delivery person wait, take the piece I needed out, repackage it, and let him take it back along with a preprinted return label".

What a nice thought, but it was hard not to laugh at him. They means that I need to sit home and wait for the replacement, but also that I need to remove 100 pieces from the styrofoam packing to get the one piece I needed off the bottom, then repack everything. It takes at least 20 minutes to unpack all the pieces from the box.

What I want is a replacement left side, which Target isn't able to do. I understand that the inventory process at the beginning is supposed to prevent all this, but I did that and I'm being penalized for not realizing that a part was mislabeled.

I did hear back from the email address on the instructions:

From: AIM S1B-SZ
Cc: AIM Ban-sz , customercare@aimcorp.com.tw
Subject: re: Problem: Style MDJ1825 DPCI 249-13-0063 2.28
X-Mailer: Lotus Notes Release 6.5.1 January 21, 2004
Date: Wed, 28 Feb 2007 14:35:30 +0800

thanks for your mail.
we already order the left side panel(5A) form the manufacturer at same time,
pls tell me your detail adress & tel# for following up.
thanks.

customer care

Uhh...you need all your pant today? All your pant not done.

Wowsers. I sent them my information, hopefully that means that they can send me the part I need and avoid having to return one of these monsters to a Target store. The rep I spoke to did remind me that I have 90 days to return this, so hopefully it all works out.